Critical Skills in Change Management

Innovation requires change, change in process, change in governance and change systems. We will discuss strategies to enable the innovation needed to compete in next generation healthcare. This includes understanding models for governance, successful stories in improving engagement and how to measure the success of change.

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Guest Speaker: Michelle Hager

Michelle has over 20 years working in healthcare information technology working in clinical service before taking on roles in hospital IT leadership, software vendor senior management, and consulting executive leadership.  Her career began with a focus in Pharmacy and after obtaining her Bachelors in Information Studies from Florida State University. Michelle spent 12 years in Information Technology at Tallahassee Memorial Healthcare focusing on Y2K and EMR transition projects.  She then joined a Fortune 500 EHR corporation where her career spanned 7 years working in the United States, United Kingdom, France, and the Netherlands in senior leadership roles.  After her international work, Michelle joined a Healthcare IT consulting firm as the National Practice Director managing consultants, clients, and the sales team in balancing priorities, managing budgets, and operations.  In 2010 she started Blue Cirrus Consulting and continues to use her leadership capabilities and experience in business development, operations, and customer relations to partner with clients and consultants to provide the absolute best service. She speaks often at various professional conferences such as HIMSS, SCHIMSS, GAHIMSS, American Association of Pharmacy Technicians, American Telemedicine Association and the American Society of Health System Pharmacists. She is passionate about the importance of clinical workflow, IT leadership, strategy, and medication safety. Michelle is very active in HIMSS as the past-President of South Carolina HIMSS Chapter, former Vice-Chair for the Eastern Region on Public Policy, SC Chapter Advocate for South Carolina, and board Secretary.  She has worked diligently throughout her years with HIMSS to educate the industry and the public on healthcare and Healthcare IT public policy and future IT strategic directions.