Case Studies
Physician-led ACO
Patient outreach support to close care gaps and schedule annual Medicare and Medicaid wellness visits
Challenges
- Outreach falls to individual physician offices
- Staffing strain
- Outdated patient information data
Results
- Eligible patients received 1-3 personal outreaches
- increased care gap closure rate for Medicare
- Improved and updated patient information data
Service Desk
Custom and scalable service desk solutions resulting in improved metrics
Challenges
- Customer satisfaction
- Service desk agent training
- Workflow expertise and breadth of knowledge needed
Results
- Improved call metrics
- Focused troubleshooting and support
- Creation of custom communication portal and support model
Global Fashion Brand
Ensuring health and business continuity through contact tracing services
Challenges
- Evolving CDC guidelines
- Local COVID-19 protocols
- Fluctuating staffing needs
Results
- Reliable and cost-effective contract tracing
- Improved business continuity
- Reduced store closures
Data Abstraction
Data abstraction solutions resulting in reduced volume and cost-savings
Challenges
- Complexity of the clinical abstraction work
- Abstraction work needed to be completed by qualified providers and advanced practitioners
- Abstraction quality
Results
- Abstraction volume reduction
- Cost-effective solutions that saved time
- Enhanced quality control
- Enhanced visibility