Case Studies

Epic Community connect go-live

Scalable staffing and expert support drove seamless, successful system rollout.

Challenges

  • Rapid expansion required scalable implementation support model
  • Limited internal resources strained project management capacity
  • Complex rollout needed coordinated multi-phase execution team

Results

  • 300+ experts deployed across implementation lifecycle phases
  • High provider satisfaction from real-time go-live support
  • Several consultants transitioned into full-time Tidelands roles

Fractional Leadership

Fractional leadership offers cost-effective, flexible executive expertise to healthcare organizations, driving innovation, efficiency, and strategic impact without full-time commitment.

Key Takeaways

  • Cost Savings: Access executive-level talent without incurring full-time salary, benefits, or severance costs.

  • Rapid Deployment: Leaders can be placed in 30–60 days to immediately fill gaps and drive initiatives.

  • Specialized Expertise: Fractional leaders offer deep experience in IT, compliance, operations, and more.

  • Long-Term Value: Their strategic guidance and mentorship leave lasting improvements beyond their tenure.

Epic Service Desk

Custom and scalable Epic service desk solutions resulting in improved metrics

Challenges

  • Customer satisfaction
  • Epic service desk agent training
  • Workflow expertise and breadth of Epic knowledge needed

Results

  • Improved call metrics
  • Focused troubleshooting and support
  • Creation of custom communication portal and support model

Global Fashion Brand

Ensuring health and business continuity through contact tracing services

Challenges

  • Evolving CDC guidelines
  • Local COVID-19 protocols
  • Fluctuating staffing needs

Results

  • Reliable and cost-effective contract tracing
  • Improved business continuity
  • Reduced store closures
 
 

Epic Data Abstraction

Data abstraction solutions resulting in reduced volume and cost-savings

Challenges

  • Complexity of the clinical abstraction work
  • Abstraction work needed to be completed by qualified providers and advanced practitioners
  • Abstraction quality

Results

  • Abstraction volume reduction
  • Cost-effective solutions that saved time
  • Enhanced quality control
  • Enhanced visibility

Strategic EPic Go-Live Planning

Innovative hiring fueled  successful Epic launch and local workforce development

Challenges

  • Combining new and experienced IT staff for EMR success
  • Hiring and training 220+ staff quickly
  • Coordinating large, dispersed teams effectively

Results

  • Trained 220 local hires via “Big Break”
  • Cut costs by using local talent
  • Smooth go-live with flexible staffing and strong oversight

Physician-led ACO

Patient outreach support to close care gaps and schedule annual Medicare and Medicaid wellness visits

Challenges

  • Outreach falls to individual physician offices
  • Staffing strain
  • Outdated patient information data

Results

  • Eligible patients received 1-3 personal outreaches
  • increased care gap closure rate for Medicare
  • Improved and updated patient information data
 
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