Case Studies

Physician-led ACO

Patient outreach support to close care gaps and schedule annual Medicare and Medicaid wellness visits

Challenges

  • Outreach falls to individual physician offices
  • Staffing strain
  • Outdated patient information data

Results

  • Eligible patients received 1-3 personal outreaches
  • increased care gap closure rate for Medicare
  • Improved and updated patient information data
 

Service Desk

Custom and scalable service desk solutions resulting in improved metrics

Challenges

  • Customer satisfaction
  • Service desk agent training
  • Workflow expertise and breadth of knowledge needed

Results

  • Improved call metrics
  • Focused troubleshooting and support
  • Creation of custom communication portal and support model

Global Fashion Brand

Ensuring health and business continuity through contact tracing services

Challenges

  • Evolving CDC guidelines
  • Local COVID-19 protocols
  • Fluctuating staffing needs

Results

  • Reliable and cost-effective contract tracing
  • Improved business continuity
  • Reduced store closures


Data Abstraction

Data abstraction solutions resulting in reduced volume and cost-savings

Challenges

  • Complexity of the clinical abstraction work
  • Abstraction work needed to be completed by qualified providers and advanced practitioners
  • Abstraction quality

Results

  • Abstraction volume reduction
  • Cost-effective solutions that saved time
  • Enhanced quality control
  • Enhanced visibility
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